Ensure every patient call is answered immediately. NaviGo AI Receptionist handles doctor availability queries, schedules consultation slots, answers lab preparation questions, and reduces clinic no-shows by 40% with WhatsApp automation.
Front-desk staff are pulled between managing walking-in patients, billing, insurance approvals, and answering the constantly ringing telephone.
Up to 35% of patient calls go unanswered when the front desk is busy processing in-clinic billing or registrations.
Patients forget appointments when clinics lack automated multi-channel reminder follow-ups, leaving doctor slots wasted.
Over 40% of patients research doctors and seek consultations late in the evening or early morning when the clinic desk is closed.
Respectful, HIPAA/NABH-aligned interaction flows that protect patient trust.
Checks doctor slots in real-time, captures patient name, age, phone, and reason for visit, then schedules the consultation.
Explains doctor specialisations (e.g. Ortho, Cardio, Pediatrics, Dental), OP timings, consultation fees, and visiting days.
Informs patients regarding fasting requirements (e.g. lipid profile, fasting sugar), ultrasound scan prep, or report collection hours.
Sends patient appointment tokens, clinic Google Maps directions, doctor profile, and what documents to bring on WhatsApp.
Sends WhatsApp and automated call reminders 24 hours and 2 hours before the scheduled slot to confirm attendance.
Detects emergency words and immediately instructs callers to seek emergency care or routes directly to the clinic casualty line.
Available in English, Tamil, Hindi, or regional languages to make elderly patients feel comfortable and understood.
Syncs records directly into your HMS (Hospital Management System), Practo, Google Calendar, or Google Sheets.
Talk to our healthcare automation specialists to schedule a live simulation of your clinic call flow.